SALUS Wireless Thermostat Problems? Here Are Some Fixes

Smart homes are the future, and with that future comes wireless smart thermostats for your home. Unfortunately, it would appear that the future still comes with technical issues. If you’re having SALUS wireless thermostat problems, you’re not alone. These are generally rather easy fixes – so don’t stress too much. Worst case, SALUS has a great customer service team that’s ready to help you out.

The most common SALUS wireless thermostat problems come from old batteries, poor connection, and the distance between the thermostat and receiver.

Keep reading for everything you need to know about common SALUS wireless thermostat problems and their fixes.

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Common SALUS Wireless Thermostat Problems

There are three common issues that arise with SALUS wireless thermostats. Batteries, connection, and location. They’re all the same issues that you’ll experience with other wireless devices like phones, earbuds, and other smart home devices. In fact, we have another article detailing how to troubleshoot a wireless doorbell that could likely help here, as well.

At the end of the day, it boils down to knowing how wireless devices work, and what common issues with all of them are. Generally, the fix is similar, regardless of if it’s a phone, doorbell, or thermostat.

Let’s break those down some more, shall we?



While most of these will seem obvious, I’m saying this for a reason. The most common technical fixes are replacing dead or improper batteries and the infamous, “did you turn it off and back on again?” These are common for a reason – they often fix the problem. So before you scoff and move on… maybe try turning it off and back on again.

Remembering to replace batteries regularly is important for all electronics that rely on them. Believe it or not, batteries have a lifespan, just like everything else!

Generally, lithium-ion batteries (the most common commercial battery) will last 2-3 years.

If they’re rechargeable, they can also die out after a certain number of power cycles (usually ~300 or so).

So if your SALUS wireless thermostat problems seem to be tied to power, try replacing them first before moving on.

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Wireless connection graphic

As with most wireless electronics, your connection is vital. If you’re noticing your SALUS wireless thermostat problems include a poor connection (or disconnecting regularly), then this is a good place to start.

Wireless connections work using radio waves. They generally use a transmitter and receiver, the former of which is the thermostat itself. The latter is attached to what you’re controlling (i.e. home heat, water heat, you get the picture). Because they function using radio waves, it’s important to take your thermostat’s location into account – but that’s next on the list.

First, we’re going to assume your thermostat’s location is ideal and doesn’t need to be touched. Instead, let’s look at the connection itself.

Your SALUS device will have two lights on it – one red, and one green. These serve to indicate whether your devices are paired (connected) and if neither is on that’s a sign of one of two things. First, the batteries may be dead – see the above section. Second, it’s unpaired itself, which happens from time to time.

To fix an unpaired device, simply turn off the device and wait. Once both lights are flashing, and the red light becomes solid, you’ve re-paired your devices. Easy, right?!

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As I said above, location plays a prime part in establishing a stable connection with wireless devices. Just like your phone, your thermostat needs to be able to easily communicate with its receiver. Putting it in places with thick concrete, multiple walls in the way, or even outside can cause serious connection issues.

If you’ve tried every step above to no avail, it may be time to consider relocating your thermostat. While the best spot may not be the most ideal, it’s going to make your device function more easily.

For example – if your receiver is in your basement, maybe don’t put the thermostat on the top floor of your home? While it sucks to have to go downstairs to use your thermostat, it’s worse to have it unable to connect due to poor placement.

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Other Potential SALUS Wireless Thermostat Problems

SALUS customer support

If none of these fixes seem to be solving the issue, there are a few other things to check before giving up. Look at:

  • Your app
    • Sometimes software is the problem, rather than hardware. Try uninstalling and reinstalling your mobile app and see if that resolves the issue.
  • Other hardware
    • If you genuinely can’t find an issue with your thermostat but you also can’t get heat, it’s time to look at what it’s controlling. While nobody wants to hear this, sometimes the easiest solutions aren’t the ones that are needed. Have a professional take a look and diagnose the issue.
  • Faulty Receiver
    • This goes along the same line as the above point. Sometimes it’s not the thermostat, but its accoutrements that cause the issue. If your SALUS wireless thermostat problems aren’t solved by now, consider looking at the receiver for damage or wear.

Finally, the last possible thing you can do to fix your problems is to contact SALUS Customer Support. They’re there for a reason, and it can’t hurt to ask for help.

Final Thoughts

There are a lot of things that can go wrong with electronics. Whether it’s a software or hardware fault, there are plenty of potential causes. This makes it important to start with the easiest and seemingly most obvious problems and work your way up to the more involved fixes. Start by power cycling your device, replacing batteries, and reinstalling your app.

If those steps don’t work, it’s time to look at your connection and location. Sometimes problems will fix themselves when you put your devices in better homes, sometimes it won’t do anything. The worst thing you can expect is to need to call a professional to ensure your more important home parts (like a boiler) are functioning properly. It’s always better to ask for help than to flounder helplessly until you give up.

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